Chuah W Pang
5
Very spacious and well-set up.. kids department is also very good size. Fragrance smell from perfumes all over the store š āļø ā¦
Rating Summary
3.8
251 Google reviews
5 46%
4 24%
3 10%
2 3%
1 18%
Reviews for ZARA
Showing 251 review samples from Google Maps.
Amanda Wong
4
Very conducive shopping environment. The women's only section occupies 2 retail lots while the men's occupies only 1. The aisles are very spacious and easy to navigate around even during peak hours . Pricing is expensive though .
Ivan Lee Chong Yuan
3
Dear Management, it just a warm inform, some of the customer walk in to the shop without any scan or check by exit entry. What is the sop? Why no staff take care of that? Please take note thanks
Jasmine
1
This Zara branch has always been my go-to. They usually have great stock availability, an excellent layout that makes shopping easy, and the staff used to be welcoming. But my last visit was disappointing. ā¦
Katelyn Ann Rayappan
1
Really disappointed with the customer service at Zara Sunway Pyramid, staff are so ignorant and unwelcoming. It looked like they didn't want to work, but to chat with their colleagues. I literally asked a staff member to help me with a ā¦
Sean Yam
3
Very spacious and well-organized, with dedicated sections for men and kids. It used to be my go-to apparel store when I was younger, but now the designs feel a bit too quirky for my age, and the prices are on the higher side.
Firefly
1
This has been the most ridiculous experience Iāve ever had with Zara. I purchased at Zara Sunway. Your system claims my order was ādelivered/collected,ā yet when I went to the Zara 1 Utama store not once, but TWICE the staff said the item has still not arrived. It has been more than a month. How is this even possible? Iām honestly shocked at how a big brand can have such a messy, contradictory system. Online tells me one thing, the store tells me another, and Iām left wasting my time, petrol, and patience going back and forth with zero answers. No follow-up, no accountability, no solution just ānot our problemā attitude from both sides. If you canāt even track a single item, why are you selling limited collections that customers canāt return or cancel? This whole situation is beyond frustrating and completely unacceptable. Zara seriously needs to fix their customer service before more customers go through this nonsense.
Peter Fong
4
Used to love to shop for this brand for my daily working, formal and casual outfits but it is no longer interesting and not the same as before MCO (March, 2020) anymore with more choices, style, colours, cutting but the quality is getting ā¦
S L Chong
5
This branch of Zara is large with ladies, men's and kids sections. There are lots of fashion choices and we found their fragrances quite nice too. Items on offer are reasonably priced.
G. CL
1
Itās very hard to find a cashier to make payment at this outlet. This is the third time Iāve purchased here, and thereās still no staff at the cashier counter. If Zara is short of staff, maybe you could place a bell at the cashier counter so customers can press it to call a cashier, instead of struggling to find someone to assist with payment. Makes sense, right? Hope the management sees this message.